Everyday service centers have to process huge numbers of e-mails. Using tooka.ai these can be automatically classified according to their content and correctly forwarded without any manual effort. Inquiries are quickly answered - the result is an increase in efficiency and customer satisfaction.
Entering incoming orders manually is tedious and requires considerable effort. tooka.ai recognizes relevant information - even in PDF attachments - and automatically transfers it to your order entry system. This not only makes your employees more productive, but also accelerates your order processing.
Some incoming requests are more critical than others. Besides their urgency, other factors such as negative sentiment affect their prioritization. tooka.ai ensures that these requests are not overlooked and flags them accordingly.
In customer service, every minute counts when it comes to
contacting customers. With a high number of inquiries
and tickets, this is no easy task.
Customer service - project the best image of your company
Customer service is your company's central point of contact for your customers. In fact, 30% of customers would change companies after a disappointing interaction with customer service. So, it's essential to have a smooth running process behind the scenes.
Manual processes slow you down
Smooth processes and faster responses make customer service a better experience. Did you know that 90% of customers rate an immediate response as important or very important. Manual processes get in the way of these expectations because they jeopardize your ability to react rapidly and what's more, they are error-prone.
When tasks are immediately sorted by request type and urgency, you never lose sight of the most important tasks and can keep an eye on the big picture.
With tooka.ai, inquiries land immediately in the right mailbox, so manual sorting is no longer necessary.
tooka.ai works around the clock, so any delays are minimized.
Get rid of document management and copy&paste from one system into another. Use the time to make a start processing the request.